Once Grand Bahama Power moves to its new premises, GBPA’s new Customer Relations Department will move into the vacated office space, downstairs in ‘The Port’ building. Overseeing the delivery of superior customer service are: Nicole B. Colebrooke, Customer Relations Manager (centre left); and Melanie Stanislaus, Assistant Customer Relations Manager (centre right) along with members of the new GBPA Customer Relations Department
By GBPA
Freeport, Bahamas –The Grand Bahama Port Authority, Limited (GBPA) and Port Group Limited (PGL) announce the relocation of its newly formed Customer Relations Department to the ground floor of the GBPA headquarters building, effective March 1, 2010.
The move comes about as the Grand Bahama Power Company, a tenant of the GBPA headquarters building, relocates to their new premises in early March.
“During the first two weeks of March, our cashiers will occupy a temporary space until renovations have been completed,” explains Customer Relations Department Manager, Mrs. Nicole Colebrooke.
“The public should expect a little disruption as work commences, however, the transitional cashier will be equipped to receive all payments related to the Group of Companies,” she adds.
The public is advised that once the Power Company moves to their new premises, payments for electricity bills will no longer be made in ‘The Port’ building.
According to Colebrooke, the Customer Relations’ cashier will accept all other payments, including: water, garbage, license fees, service charges, elevator inspection, all Building and Development payments, property rental and all other payments.
Additionally, new customer account numbers will automatically be issued for all utility bills. Effective March 1st, utility bills will change in color from green to blue and will be issued in the usual format, bearing the new account numbers.
An official opening of the 15-member, Customer Relations Department, in their newly renovated office space, is slated for March 15th.
“Management has formed this new Customer Relations Department with our customers in mind. Our focus is service with excellence. Therefore, we look forward to continuing to providing the residents of Grand Bahama Island and those abroad with quality service. The much anticipated move will result in expanded space for a committed team, eager to ensure that each need is met as we aim to provide superior service,” promises Colebrooke.
